Apologies, Health and Family

A week ago I received a phone call from the UNM rehab clinic asking if I "still wanted the compression stockings that have been approved to treat your lymphedema since your coverage expires on the 10th."

Now, imagine this scenario. You've left numerous messages with your primary trying to find out why the rehab clinic keeps saying they aren't getting the proper prescription from the primary. After two weeks you finally get a call from said primary doc who says, "nooooo, I sent in the right prescription, the problem is that the insurance isn't approving the coverage. I'm working on it." This was mid-June.

Fast forward to Friday Aug. 6th and reread that first paragraph. Now imagine what my response was to the poor woman on the other side of the phone. NOT a friendly calm response from me.

The following Monday all was corrected, I got the stockings and an apology from the office manager at the clinic. She acknowledged that she had received the approval on JUNE 18TH! but "dropped the ball."

Some days that is all one needs to hear. Hearing someone take responsibility, acknowledge your anger and disappointment and frustration and apologise.

Today my family managed to, yet again, disappoint me beyond past disappointments and that's a reallyyy bad thing. Between extended family and immediate family, let's just say I'm wishing I could move back to Colorado this very weekend and put as much distance between me and the parties involved because then I would at least have a physically valid excuse for why I wouldn't "be there" for certain individuals.

Instead a certain family member sits somewhere alone with neither his mother nor his sister coming to his rescue because we each have had enough and the only way we can help him is by leaving him to deal alone with this latest mess he has created. And I don't think apologies are going to mean much to me at this point.


"Scarecrow" Ministry